Company
Contact
Reach a person. We answer support within one working day.
Last updated 21 July 2026
Where to write
Support
support@virdesign.appAnything about using the product, a render that went wrong, or your account.
Before you write about a failed render
Check your credit history first. A generation that fails is refunded automatically, and the refund appears there as its own entry next to the original charge — so you can usually confirm in ten seconds that nothing was taken.
If the entry is missing, write to support with the time of the generation and we will find it.
Data requests
To request a copy of your data or ask for it to be deleted, write to support with the email address on the account. We respond within 30 days, usually far sooner. See the privacy policy for what deletion covers.